Doing dumb stuff faster is still dumb anniemueller.com/posts/doi…
Jean MacDonald Yes! The shortcuts are expensive in the end. A chatbot will never win my loyalty as a customer, but it will earn my eternal ire.
annie's micro(b)log @jean I get so frustrated when I have to answer 17 dumb questions to get to the right information, when an actual human would have known what I needed with the 1st question.
Simon Woods @jean Shit in, shit out.
Unfortunately lots of devs and founders and product people are incapable of taking this as seriously as is appropriate.